Solving DSCSA Data: How to beat exceptions and streamline your supply chain business

October 27, 2023

Genetco, Inc. is one of the largest privately owned generic pharmaceutical distributors in the US, with a 24,000-square-foot facility in Ronkonkoma, NY and licenses in 48 states. Its team takes pride in offering high-quality products at low prices, along with its same-day shipping capability and the expertise of its team of customer service representatives.

Adapting to DSCSA

Enacted in 2013, the Drug Supply Chain Security Act (DSCSA) represents a transformation of the U.S. drug supply chain, requiring every trading partner to be able to track, trace, and verify the status of prescription drugs at the package level, from initial production to final sale. On November 27, 2023, the industry will enter a one-year stabilization period, during which trading partners will test and polish they systems for secure, interoperable data exchange.

Solving Data Errors

Since bad transaction data forces product movement to stop, Genetco needed a solution that could resolve exceptions quickly and keep product flowing. However, its legacy provider couldn’t consistently provide complete shipment data, and – critically – didn’t integrate at all with Genetco’s ERP system. These issues resulted in recurring processing errors, which increasingly pulled personnel away from their jobs to deal with missing or incorrect 3Ts data. The legacy system also potentially posed a problem for future audits, adding unforeseeable business exposure.

Improving Operations and Service

Genetco’s Bill Carney, Vice President of Operations, began the search for a new provider rather than continue to divert time, attention, and resources away from the activities that support and grow Genetco’s business. In his search, Carney prioritized providers who could integrate with its business operations, reduce or eliminate product quarantine time for inbound receipts, demonstrate versatility and cost effectiveness, and who shared Genetco’s commitment to customer service. Further, he sought to bypass complex manual processes that would require additional full-time hires, instead pressing for solutions that combined automation, flexibility, reliability, and system performance.

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