OneScan Investigator

OneScan Investigator

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YOUR NEW PRODUCTIVITY PARTNER

OneScan Investigator helps enable productivity for issue tracking and exceptions handling across the supply chain. Negative responses on saleable return verification are managed by Investigator for efficiency and scale. Investigator delivers a new way of collaborating, making it easier to clear a false negative, identify a true negative, manage exceptions, and enhance issue tracking.

Investigator enhances DSCSA issue tracking

1. Did you know?

  1. Federal law DSCSA requires Rx verification and failed Rx verification identified, quarantined, investigated, and reported per DSCSA section 586(c)(2)(A)-(E).
  2. Investigator enables issue tracking and establishes higher supply chain security standard under DSCSA.
  3. Controlled testing with manufacturers is available via Investigator Pilot before go-live.

2. If you sold Rx products, this impacts you!

  1. Wholesalers email the notification of the failed verification to manufacturers. The notification requires a direct response from the manufacturer using Investigator.
  2. All manufacturers have potential verification failures[1]. The law requires manufacturers to respond to the failed verification in 24 hours.
  3. Wholesalers disposition packages accordingly corresponding to manufacturer’s response

Investigator manages all failed VRS verifications. It informs and enables manufacturers so they can research the verification failure and respond accordingly with the automated workflow.

3. Either of these can be used to enhance issue tracking:

  1. Investigator Enterprise Account
  2. Investigator Notification Account

Investigator is an interactive system that enables wholesalers and manufacturers to work together in resolving verification issues. VRS, EPCIS, QMS, ERP, and other systems are not an Investigator system. However, they can be integrated to Investigator[2] for an efficient and secure platform for serial data integrity.

Register for New Enterprise AccountRegister for New Notification Account

4. Who can get Investigator?

  1. Manufacturers with any VRS system
  2. Manufacturers without a VRS system
  3. Manufacturers with any EPCIS system
  4. Manufacturers without an EPCIS system

OneScan Investigator is VRS agnostic, EPCIS agnostic, and ERP agnostic. It is available to all manufacturers. Click here to get Investigator.

5. How does it work?

Investigator is an ever-expanding issue tracking service that helps your organization meet your DSCSA challenges. For each negative verification, it sends an alert the manufacturer, provides a work space for manufacturer to research and determine the root cause. Manufacturer can attach records, files, pictures, and messages to support their determination. With Investigator, you can clear the false negatives and identify true counterfeit. Investigator gives the opportunity to you to manage downstream supply chain issues, so you can work smarter, not harder:

  • Data visibility – access to customer verification transactions and identification of the root cause of verification failures
  • Product rescue – ability to rescue good products and return them to the supply chain
  • Suspect product identification – immeditely act along required guidelines to quarantine, invesitgate, and report (FDA form 3911)
  • Automation – automate workflows to ensure execution of critical product investigation activities and documentation
  • Customer service – directly support your downstream customers; perform inter-organizational supply chain investigations
  • Track full audit trails – demonstrate to the FDA that all required actions have been taken

6. Investigator Onboarding

Ready to start? Begin the Onboarding process now. For those who received  supplier letter(s) for onboarding, you can either click the link above or use onboarding link included in your letter.

Didn’t get a letter from your customers? Click this link to request a letter.

7. Why Investigator?

3 out of 10 Rx packages fail VRS verification. The most common reasons are listed below:

  • Non GS1-standard barcode
  • Barcode coding errors
  • Label print errors
  • Label printing quality
  • Manufacturer does not have a VRS system
  • Manufacturer’s VRS system is not live
  • Manufacturer’s VRS system is down
  • Manufacturer’s VRS response time is slow
  • EPCIS system is missing data
  • The data in the EPCIS system mis-matches the data on the barcode

When wholesale distributors make verification requests as part of saleable returns processing, 3 out of 10 packages are verified negative. A top 5 wholesale distributor expects to manage 510 false negatives a day. A top 3 wholesaler expects to manage 16,153 false negatives a day. Given such a large volume of negatives,  it’s critically important that all manufacturers access the Investigator system to respond.

NEED HELP?

Call +1 (248) 278-0075 or email [email protected].

Footnotes

[1] Rx fails verification for various reasons including non-GS1-standard barcoding, barcoding errors, label print quality, lack of system, system downtime, system time out, missing EPCIS data, miss-matching EPCIS data, and more.

[2] Please note that only Enterprise account offers integration to VRS, EPCIS, QMS, or ERP systems.

Latest LSPedia Updates

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Investigator enhances DSCSA issue tracking

YOUR NEW PRODUCTIVITY PARTNER

OneScan Investigator helps enable productivity for issue tracking and exceptions handling across the supply chain. Negative responses on saleable return verification are managed by Investigator for efficiency and scale. Investigator delivers a new way of collaborating, making it easier to clear a false negative, identify a true negative, manage exceptions, and enhance issue tracking.

1. Do you know?

  1. Federal law DSCSA requires Rx verification and failed Rx verification identified, quarantined, investigated, and reported per DSCSA section 586(c)(2)(A)-(E).
  2. Investigator enables issue tracking and establishes higher supply chain security standard under DSCSA.
  3. Controlled testing with manufacturers is available via Investigator Pilot before go-live.

2. If you sold Rx products, this impacts you!

  1. Wholesalers email the notification of the failed verification to manufacturers. The notification requires a direct response from the manufacturer using Investigator.
  2. All manufacturers have potential verification failures[1]. The law requires manufacturers to respond to the failed verification in 24 hours.
  3. Wholesalers disposition packages accordingly corresponding to manufacturer’s response

Investigator manages all failed VRS verifications. It informs and enables manufacturers so they can research the verification failure and respond accordingly with the automated workflow.

After LSPediA verifies your registration, your account will be activated. You will receive an email with a login token.

3. Either of these can be used to enhance issue tracking

  1. Investigator Enterprise Account
  2. Investigator Notification Account

Investigator is an interactive system that enables wholesalers and manufacturers to work together in resolving verification issues. VRS, EPCIS, QMS, ERP, and other systems are not an Investigator system. However, they can be integrated to Investigator[2] for an efficient and secure platform for serial data integrity.

Register for New Enterprise AccountRegister for New Notification Account

4. Who can get Investigator?

  1. Manufacturers with any VRS system
  2. Manufacturers without a VRS system
  3. Manufacturers with any EPCIS system
  4. Manufacturers without an EPCIS system

OneScan Investigator is VRS agnostic, EPCIS agnostic, and ERP agnostic. It is available to all manufacturers. Click here to get Investigator.

5. How does it work?

Investigator is an ever-expanding issue tracking service that helps your organization meet your DSCSA challenges. For each negative verification, it sends an alert the manufacturer, provides a work space for manufacturer to research and determine the root cause. Manufacturer can attach records, files, pictures, and messages to support their determination. With Investigator, you can clear the false negatives and identify true counterfeit. Investigator gives the opportunity to you to manage downstream supply chain issues, so you can work smarter, not harder:

  • Data visibility – access to customer verification transactions and identification of the root cause of verification failures
  • Product rescue – ability to rescue good products and return them to the supply chain
  • Suspect product identification – immeditely act along required guidelines to quarantine, invesitgate, and report (FDA form 3911)
  • Automation – automate workflows to ensure execution of critical product investigation activities and documentation
  • Customer service – directly support your downstream customers; perform inter-organizational supply chain investigations
  • Track full audit trails – demonstrate to the FDA that all required actions have been taken

6. Investigator onboarding

Ready to start? Begin the Onboarding process now. For those who received  supplier letter(s) for onboarding, you can either click the link above or use onboarding link included in your letter.

Didn’t get a letter from your customers? Click this link to request a letter.

7. Why Investigator?

3 out of 10 Rx packages fail VRS verification. The most common reasons are listed below.

  • non GS1-standard barcode
  • Barcode coding errors
  • Label print errors
  • Label printing quality
  • Manufacturer does not have a VRS system
  • Manufacturer’s VRS system is not live
  • Manufacturer’s VRS system is down
  • Manufacturer’s VRS response time is slow
  • EPCIS system is missing data
  • The data in the EPCIS system mis-matches the data on the barcode

When wholesale distributors make verification requests as part of saleable returns processing, 3 out of 10 packages are verified negative. A top 5 wholesale distributor expects to manage 510 false negatives a day. A top 3 wholesaler expects to manage 16,153 false negatives a day. Given such a large volume of negatives,  it’s critically important that all manufacturers access the Investigator system to respond.

NEED HELP?

Call +1 (248) 278-0075 or email [email protected].

Footnotes

[1] Rx fails verification for various reasons including non-GS1-standard barcoding, barcoding errors, label print quality, lack of system, system downtime, system time out, missing EPCIS data, miss-matching EPCIS data, and more.

[2] Please note that only Enterprise account offers integration to VRS, EPCIS, QMS, or ERP systems.

Customer Testimonials

The LSPediA OneScan Investigator product allows us to work smarter, manage technical issues and negative verifications better, and not find it necessary to hire FTEs and throw other resources at the problem.

Matt Sample, VP Manufacturer Operations, AmerisourceBergen

Partnering with LSPediA to provide a VRS solution has been invaluable. They have been a great partner not only in integrating our software but also in helping us to optimize its performance.

Claudio Gallina, VP Pharmaceutical Division, VAI

We wanted to be compliant with DSCSA on day one. We looked at several different solutions for VRS and LSPediA's OneScan stood out to us the most. We're looking forward to utilizing LSPediA's software to streamline our returns process and reduce the amount of returns we receive overall.

Frank Rivera, VP Operations & Distribution, Drogueria Betances

We tested LSPediA's OneScan VRS and I’m impressed with the speed of the scans. In my previous role I managed a packaging department and had to aggregate cartons into cases and the process was slow (1-3 seconds per scan) while using other competitive solutions.

Joshua Young, Senior Manager & Head of Operations, Komtur Pharmaceuticals

Implementing RxChain has improved our accuracy drastically. In past years it was common to have one shipping discrepancy a month, sometimes more. After partnering with LSPediA, we went two years without a single shipping discrepancy. That's huge.

Bryan Brassell, Warehouse and Facilities Manager, Kowa Pharmaceuticals

Everybody at LSPediA is very knowledgeable with their products. When we ask a question they just know the answer. Everybody on staff has the knowledge and experience and that's exactly what we've been looking for.

Mark Rumble, VP Operations, Auburn Pharmaceutical

Since partnering with LSPediA we've become more efficient in our packing and shipping of products. RxChain is simple to use and anyone on our staff is able to utilize it to run the reports they need.

Roy Paul, Senior Systems Engineer, Kowa Pharmaceuticals

Before implementing LSPediA's OneScan VRS Solution and Investigator module, our entire investigation process was done via paperwork. The VRS changes all of that. We'll know whether or not product is counterfeit and that's going to help us on both the efficiency side and the quality side.

Leonardo Gil, Supervisor Returns and Inventory, Drogueria Betances

OneScan Investigator is the only solution that solves the management of anticipated volumes of negative verifications. In addition, it gives us the ability to manage suspect/illegitimate products and file FDA 3911 notifications in one place and do trading partner notifications when required.

Matt Sample, VP Manufacturer Operations, AmerisourceBergen

OneScan Investigator resolves the exceptions from the saleable returns process, keeps the products moving, and prevents negative impact to the supply chain.

Kelly Lacy, Product Owner, Manufacturer Operations, AmerisourceBergen

LSPediA had by far the best Verification Router Service out of everyone that we looked at. That's why we chose to utilize their lookup directory. We especially enjoy the automated approach to creating 3911 reports for the FDA.

Jim Toland, PreSales Engineer, Axway Healthcare

LSPediA's OneScan VRS Solution and Investigator Module improved a lot of my daily work. Rather than manually entering each individual product as they come in, I'm now able to go straight from the scanner to the system.

Beverly Wyles, Supply Chain Operations Analyst, Attain Med

With our previous provider, there was no communication and not a lot of responsibility taken for things not working. We had the interview with LSPediA and quickly realized these were the people we wanted to work with. Not just for the functionality of their software, but also for their customer service.

Mike Smith, Systems Network Administrator, Auburn Pharmaceutical

We invested a lot of time and effort looking into other software solutions for VRS. When we spoke to other companies that had partnered with LSPediA, it confirmed they had what we were looking for: personalized attention for individual companies and quick responses to inquiries.

Petra Huegel, Traffic Coordinator & Certified Quality Inspector, Drugs Unlimited

Choosing LSPediA over competing companies really came down to their knowledge. They answered all of questions confidently and had solutions for whatever we threw at them.

Terrie Stonerock, VP Information Technology, Auburn Pharmaceutical

LSPediA's OneScan VRS and Investigator module provides us with an automated, elegantly designed approach and response to Serialization.

Jessica Beaver, VP Regulatory and Business Operations, Kowa Pharmaceuticals

I would seriously recommend LSPediA. Their leadership has been awesome. Their project management skills have been terrific. The expertise and knowledge around Manufacturing, regulations, serialization, integrating systems has been incredibly valuable to us.

Ken Riester, VP Supply Chain, Kowa Pharmaceuticals

We consider LSPediA to be experts when it comes to the DSCSA and Serialization. They know and understand the ever changing regulations are are proactive on putting things in place to get us ready to go live with serialization.

Brad King, Business Operations, Kowa Pharmaceuticals

LSPediA has been a very valuable partner for Blue Link. By utilizing LSPediA's VRS our customers are able to scan 2D barcodes on returned product and get a response instantaneously. It's amazing how fast it works.

Darren Myher, CTO, Blue Link