Customer Care Meeting Strengthens DSCSA Implementation

July 21, 2022

Recently, LSPediA traveled to Long Island, NY to meet with Genetco’s VP of Operations, Bill Carney for a Customer Care Meeting. These meetings are standard care for all LSPediA customers and are imperative to continued success for both parties.

<iframe width="854" height="477" src="" title="LSPediA's Customer Care Meeting @ Genetco with V.P. of Operations, Bill Carney." frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

During these meetings, Bill Carney and Riya Cao, CEO at LSPediA, walked through every step of the distribution process from goods in to goods out. They discussed the business process, trading partner EPCIS data exchange, and changing landscape of new government requirements. “We count on companies like LSPediA to make sure we stay on track,” said Bill Carney during our meeting. Meeting with Genetco was truly collaborative as Mr. Carney provided ideas and scenarios that Genetco was working through, and LSPediA identified gaps and provided recommendations.

Coming out of the meeting, Genetco and LSPediA jointly identified 5 operational changes and set forth the plan to execute in the coming months. In addition, Genetco and LSPediA plan to joint support Genetco’s retail pharmacy customers with solutions to help them become DSCSA compliant.

To take advantage of this free offering from LSPediA, please call/text (248) 419-9931 or email today.