服务

Michael has really assisted a lot in this issue we had with our vendor. Our vendor and their data provider (TraceLink) have been very slow to respond and not very helpful in general, even on technical issues that TraceLink should have all the info to share. Michael kept up with the whole issue, always responding rapidly when it was a Onescan issue or we needed input, and has even reached out multiple times to try to push it along. Really makes me happy we went with LSPedia.

"Before OneScan, we were doing everything manually. We were receiving transaction tracing through PDFs and validating serialization, lot numbers, and expiration data ourselves. At one point we had essentially one person dedicated all day just to validating T3 PDFs. It was a cumbersome process and it left a lot of room for error.”

"As clinical trials become more complex and globally distributed, compliance has to operate in real time. Partnering with LSPedia has allowed us to embed serialization and traceability directly into our workflows, giving our teams the confidence to execute high-stakes shipments without delay."

The implementation process we did with LSPedia was really seamless. Our wholesale line of business was a new operation. We were standing it up from the ground up, so we really needed to rely on LSPedia’s expertise to stand up our new ERP software system and then integrate LSPedia into our process.

LSPedia shows a constant commitment to improvement; whether it's their support or their product...they're always leveling up. The support team provides consistently thorough follow-up and clear, articulate communication. the support we receive represents a meaningful step up in service and is genuinely appreciated.